Ways to log in
Email and password – enter them and click Sign In.
Google – click the Google icon under "Or sign in via"; it works for any account created with that Google email.
Steam – click the Steam icon and approve the login on Steam.
If you originally signed up with Google and later set a password for the same email, both methods open the same account.
Forgot your password?
Click Log in, then Forgot Password?
Enter the email on your account and click Send Reset Link.
Open the email from Packs.com and click the reset link. The link works once and expires after 24 hours.
Choose a new password (8–32 characters) and confirm.
No email? Check spam and promotions folders, and make sure you typed the address your account uses. If you see "User not found", that email isn't registered – you may have signed up with a different address, or with Google or Steam.
"Your account has been suspended"
Suspensions are applied for Terms of Service violations, chargebacks or suspected duplicate accounts. Some are temporary and lift automatically. If you think it's a mistake, email [email protected] from the address on the account.
Too many login attempts
After repeated failed attempts we temporarily block logins from your connection for a few minutes. Wait, then try again with the correct password – or reset it.
Locked out completely?
If you no longer have access to your email, or you've lost the device you use for two-factor authentication, don't create a new account – duplicate accounts are suspended. Contact support and we'll verify it's you and help you back in.
Related articles
Setting up two-factor authentication (2FA)
Changing your email, password or display name
Creating your account and verifying your email
Still need help? Open live chat from the bubble in the corner of any page, or email [email protected] – include your account email and, if relevant, the order number or transaction ID.