Packs.com

We're sorry – let's fix it. The faster you contact us with the details below, the faster we can sort it out.

Contact us within 7 days of delivery via live chat or <a href="mailto:support@packs.com" rel="nofollow noopener noreferrer" target="_blank">support@packs.com</a> with:

your order number (copy it from Profile → Orders),

photos of the outer packaging, the sleeves/top-loaders and the damaged card(s), front and back,

- your order number (copy it from Profile → Orders),
- photos of the outer packaging, the sleeves/top-loaders and the damaged card(s), front and back,
- a short description of the damage.

Please keep the packaging until we've replied. We'll review the photos and arrange a replacement or refund at our discretion.

Compare the contents with the card list on your order under Profile → Orders. If something's missing, contact us within 7 days of delivery with the order number, the names of the missing cards and a photo of everything that arrived. We'll check it against our packing records and make it right.

Same process: order number, a photo of the card you received, and the name of the card you were expecting.

Check the tracking number from your "Order shipped" email – it can take a day to activate, and international packages can pause at customs.

Compare against the delivery window: 2–4 weeks (US) or 4–8 weeks (international) from the order date.

If the window has passed, or tracking shows "delivered" but you have nothing after 48 hours, contact support before doing anything else. We'll open an investigation with the carrier and keep you updated.

1. Check the tracking number from your "Order shipped" email – it can take a day to activate, and international packages can pause at customs.
2. Compare against the delivery window: 2–4 weeks (US) or 4–8 weeks (international) from the order date.
3. If the window has passed, or tracking shows "delivered" but you have nothing after 48 hours, contact support before doing anything else. We'll open an investigation with the carrier and keep you updated.

International customers: if tracking shows the package is being held, your local carrier is usually waiting for customs duties to be paid. Contact them first.

One message per order, with the order number in it.

Reply from the email address on your account.

- One message per order, with the order number in it.
- Clear, well-lit photos.
- Reply from the email address on your account.

Please don't open a bank dispute for a shipping issue – it slows everything down and can lead to account suspension. We'll always work with you directly.

Tracking your order and what each status means

Card condition guarantee and how we pack your cards

- Tracking your order and what each status means
- Card condition guarantee and how we pack your cards
- Refund policy in plain English

___________________________________________________________

Still need help? Open live chat from the bubble in the corner of any page, or email <a href="mailto:support@packs.com" rel="nofollow noopener noreferrer" target="_blank">support@packs.com</a> – include your account email and, if relevant, the order number or transaction ID.

What to do (and what to send us) if a shipment arrives damaged, is missing cards, or never shows up.

My package is damaged, missing cards or hasn't arrived

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