Every shipment is listed under Profile → Orders with its current status, and we email you when it ships.
Order statuses
Each order has a status badge and a progress tracker with four steps: Reviewing → Preparing Order → Shipped → Delivered.
Status badge | Tracker step | What's happening |
Awaiting Payment | – | You chose to pay shipping by card and the payment hasn't been confirmed yet. Click Complete Payment if you didn't finish checkout. |
In Progress | Reviewing | We've received your order and are checking it. You can still cancel at this stage. |
In Progress | Preparing Order | Your cards are being picked, sleeved and packed. If a card needs to be sourced, the order stays here until it arrives. |
In Progress | Shipped | The package is with the carrier. Your tracking number is on the order and in your email. |
Delivered | Delivered | The carrier has marked the package as delivered. |
Cancelled | – | The order was cancelled; cards, tokens and shipping fees were returned. |
Refunded | – | Items in the order were refunded – see What happens if a card is out of stock? |
Finding your tracking number
When your order ships you'll receive an "Order shipped" email with the carrier and tracking number. The same number is shown on the order under Profile → Orders (for example "USPS: 9400…"). Most US orders ship with USPS.
Tracking may not be active immediately. Carriers often take several hours – sometimes until the next day – to scan a new package. If the number shows "not found", check back later.
Reading your order
Each order shows the order number (tap to copy – handy when contacting support), the order date, the cards and their condition, the total, and the delivery address behind a "Reveal address" toggle.
Delivered but nothing arrived?
Check with household members and neighbours, and look for a carrier note. If it's still missing after 48 hours, contact us with your order number and we'll open an investigation with the carrier.
Related articles
Shipping costs and delivery times
Can I cancel or change my order?
My package is damaged, missing cards or hasn't arrived
Still need help? Open live chat from the bubble in the corner of any page, or email [email protected] – include your account email and, if relevant, the order number or transaction ID.