This is a short summary of our Refund Policy. The full policy at packs.com/refund-policy is the one that applies if there's any difference.
The short version
All purchases on Packs.com are final. Once a pack is opened or a Single Pull is spun, that purchase can't be refunded – there are no refunds for "bad pulls" or outcomes you're not happy with. The odds are posted before you open, and every result is provably fair.
Cards you've pulled are yours: you can sell them back for their full Coin value at any time, or ship them.
What we can help with
We may offer a refund or replacement in these situations:
Payment errors – for example, you were billed twice for one deposit. Report it within 30 days of the charge.
Unused Coins – if you deposited and haven't spent the Coins, ask us within 30 days of the deposit. Refunds of unused Coins are at our discretion and go back to the original payment method.
Damaged, incorrect or missing cards in a shipment – contact us within 7 days of receiving your package so we can investigate. A replacement or refund is issued at our discretion.
Package never arrived – if the delivery window has passed, contact support before doing anything else and we'll look into it.
What isn't refundable
Opened packs and Single Pulls
Coins that have been spent
Market purchases
Shipping fees once an order has shipped
Cancelled orders
If you cancel a withdrawal order before we start preparing it, your cards go back to your Backpack, your shipping tokens are returned and any shipping fee is credited back to your Coin balance (not to your card).
A note on chargebacks
Please message us before disputing a charge with your bank. Chargebacks on legitimate purchases lead to account suspension and forfeiture of your balance and cards – and we're much faster at fixing a real billing problem than a dispute is.
Related articles
My package is damaged, missing cards or hasn't arrived
Can I cancel or change my order?
How Coins work
Still need help? Open live chat from the bubble in the corner of any page, or email [email protected] – include your account email and, if relevant, the order number or transaction ID.